Operations Manager

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Jacksonville, FL

Job description
Meet our hiring managers in person

Tuesday, July 10th, from 10am to 2pm.

Click "Apply now" for the location address

Launch your career with TWO MEN AND A TRUCK® as an Operations Manager & discover the opportunities for growth or movement to other franchises. At TWO MEN AND A TRUCK® your opportunities for growth are endless! The Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales & profits.

Job Responsibilities
Promote & protect the TWO MEN AND A TRUCK® brand
Review financial statements, sales / activity reports, and other performance data to measure productivity & goal achievement; determine areas needing cost reduction & program improvement
Determine staffing requirements; interview, hire & train new employees (or oversee these processes)
Responsible for employee accountability & adherence to franchise and system standards & policies
Direct employee scheduling, dispatch of movers & drivers, workers compensation & unemployment claims
Responsible for employee development & corrective action programs
Coordinate & direct the fleet maintenance and equipment inventory programs
Ensure compliance with all DOT regulations and FMCSA guidelines
Handle customer concerns & oversee damage resolution process
Responsible for being the “on-call” emergency contact outside of normal business hours
Actively participate in community, industry or other relevant associations

Job Requirements
A minimum of 3 years of business, management, or other relevant experience is required; TWO MEN AND A TRUCK® or moving industry experience is preferred
Extensive knowledge of TWO MEN AND A TRUCK® system policies, procedures & industry
Excellent oral and written comprehension & communication skills
Excellent organizational & time management skills
Demonstrated ability to lead by example to motivate, develop & direct people
Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
Strong decision making ability
Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values

About Our Company:

TWO MEN AND A TRUCK® team members are some of the most loyal around. They tell us they love working here because of the variety, great people, and opportunity to make a difference. Many have developed lifelong friendships & feel like they are part of a family. In addition to offering competitive salary & benefits, TWO MEN AND A TRUCK® rewards hard work & improvement while celebrating wins, both small & large. You are likely to see our franchises celebrating the holidays with staff at a nice dinner or enjoying a competitive paint ball session to top off a busy moving season. Now that’s working hard & playing hard.

It all started as an after-school business for two high school boys. With a hand-drawn logo, advertisement in a local paper, and advertising fund stashed in a ceramic dish, the endeavor was never expected to be more than a local moving company.

Now, 30 years later, TWO MEN AND A TRUCK® has grown both domestically & internationally with more than 350 locations worldwide. In 2016 TWO MEN AND A TRUCK® operated locations in 41 states with additional growth still expected in the United States, Canada, Ireland, and the United Kingdom.

Not many people would pass up the opportunity to work for an evolving company which has shown more than 70 consecutive months of growth, the completion of more than 6 million moves & counting, and the annual donation of more than $3 million in moving services. TWO MEN AND A TRUCK® is poised for long-term record success & proves there are employee growth opportunities in small businesses!

TWO MEN AND A TRUCK® is the fastest-growing franchised moving company in the country & offers comprehensive home & business moving & packing services. Our goal is to exceed customers' expectations by customizing our moving services to specific needs.